Privacy Policy
Last updated: January 10, 2025
1. Introduction
This Privacy Policy explains how Youu Media ("we", "us", "our") collects, uses, and protects your information when you visit our website, make an enquiry, or work with us. By using our services, you agree to the practices described here.
We are committed to protecting your privacy and personal data in accordance with the UK GDPR and Data Protection Act 2018.
2. Who We Are
Company: Youu Media
Location: London, United Kingdom
Services: Professional videography, photography, and creative production
Contact: Contact@youumedia.com
3. Information We Collect
Personal Information You Provide
- Contact details (name, email, phone number, address)
- Project requirements and specifications
- Event details and venue information
- Payment and billing information
- Job application materials and portfolio content
- Communications and correspondence with us
Automatically Collected Information
- IP address and device information
- Browser type and version
- Pages visited and time spent on our website
- Referring website and search terms
- Cookies and similar tracking technologies
- Location data (if permitted)
4. How We Use Your Information
Service Delivery
- Respond to enquiries and provide quotes
- Plan and execute videography and photography projects
- Process payments and manage billing
- Deliver final content and handle revisions
Business Operations
- Improve our website and services
- Manage freelancer applications and relationships
- Send service-related communications
- Analyze website usage and performance
Marketing (with consent)
- Send newsletters and promotional content
- Share portfolio updates and case studies
- Invite you to events and workshops
5. Legal Basis for Processing (UK GDPR)
We process your personal data under the following legal bases:
- Contract Performance: To fulfill our services and contractual obligations
- Legitimate Interests: To improve our services, secure our website, and manage our business
- Consent: For marketing communications and non-essential cookies
- Legal Obligation: To comply with applicable laws and regulations
- Vital Interests: To protect health and safety in emergency situations
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience and analyze website performance.
Types of Cookies We Use
- Essential Cookies: Required for website functionality and security
- Analytics Cookies: Help us understand how visitors use our website
- Marketing Cookies: Used to deliver relevant advertisements (with consent)
- Preference Cookies: Remember your settings and preferences
You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.
7. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: Trusted partners who assist in delivering our services (hosting, payment processing, analytics)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In the event of a merger, acquisition, or sale of assets
- Consent: When you explicitly consent to sharing your information
All third parties are bound by confidentiality agreements and data protection obligations.
8. International Data Transfers
Some of our service providers may be located outside the UK/EEA. When we transfer your data internationally, we ensure appropriate safeguards are in place:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions by the European Commission
- Binding Corporate Rules for multinational companies
- Certification schemes and codes of conduct
9. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy:
- Client Data: 7 years after project completion for legal and accounting purposes
- Marketing Data: Until you withdraw consent or opt out
- Website Analytics: 26 months maximum
- Job Applications: 2 years for unsuccessful applications
- Legal Requirements: As required by applicable laws and regulations
When data is no longer needed, we securely delete or anonymize it.
10. Your Data Protection Rights
Under UK GDPR, you have the following rights regarding your personal data:
Access & Portability
- • Right to access your data
- • Right to data portability
Correction & Deletion
- • Right to rectification
- • Right to erasure ("right to be forgotten")
Control & Objection
- • Right to restrict processing
- • Right to object to processing
Consent & Marketing
- • Right to withdraw consent
- • Right to opt out of marketing
To exercise any of these rights, contact us at Contact@youumedia.com. We will respond within one month.
11. Data Security
We implement appropriate technical and organizational measures to protect your personal data:
- SSL encryption for data transmission
- Secure servers and databases
- Regular security updates and monitoring
- Access controls and authentication
- Staff training on data protection
- Regular backups and disaster recovery procedures
While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.
12. Third-Party Links and Services
Our website may contain links to third-party websites, social media platforms, or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
13. Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately so we can delete such information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will:
- Update the "Last updated" date at the top of this policy
- Notify you of material changes via email or website notice
- Obtain your consent for any changes that require it
Your continued use of our services after changes constitutes acceptance of the updated policy.
15. Contact Information
For questions, concerns, or requests about this Privacy Policy or your personal data, please contact us:
Email: Contact@youumedia.com
Phone: +447958189989
Address: London, United Kingdom
Response Time: Within 30 days
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data appropriately.